Return process for business orders
Because Çanta Bayim sells B2B only, return terms for business purchases may differ from consumer transactions. The valid period, product condition, shipping and acceptance terms are set out in the dealer agreement.
How to create a request?
Use the “Cancel/Return” link on the relevant order in your dealer panel. Clearly state the product code, quantity and reason. In case of damage or a wrong item, photos showing the package and product may be requested.
Under review
Do not send products before approval. The request status is notified via the panel and email. Approved products are sent to the specified address with the designated shipping method.