Order preparation
After payment or account approval, the order is moved to preparation. Once product and quantity checks are complete, a shipment record is created. The estimated preparation time is shared in the panel or order notification depending on the order and stock.
Shipment tracking
The carrier and tracking number are added to the dealer panel, and a notification can also be sent to the registered email. Check the outer package on delivery; if there is visible damage, have a report drawn up with the courier.
Missing or wrong item
Contact us with the order code, product code and supporting images. The review and resolution process follows the terms of the dealer sales agreement.